Pre-Advertisement Notice for Citywide Mobile Civilian Response & Pre-Arrest Diversion

The City of Atlanta, on behalf of the Executive Office of the Mayor, will shortly undergo a Request for Proposals
(RFP) process for the procurement of qualified organization(s) to provide Citywide Mobile Civilian Response and
Pre-Arrest Diversion Services. The selected contractor(s) will provide community-based crisis response, behavioral
health intervention, case management, care coordination, outreach, and diversion services designed to reduce
unnecessary law enforcement involvement and improve access to behavioral health, supportive services, and
community-based resources. Interested Offerors should possess demonstrated experience delivering trauma informed
crisis response and behavioral health services, coordinating with public safety agencies and community
partners, and successfully managing comprehensive diversion programs serving diverse populations. A Pre-
Solicitation Conference will be noticed and held to provide more details and address questions. We look forward to
your participation.

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1. Background and Purpose
   As part of the City of Atlanta’s (“City”) commitment to community safety and wellness for
   all Atlantans, the City and Fulton County in 2015 began collaborating on a pilot for a pre-arrest
   diversion program, intended to explore comprehensive and inclusive community-based policing
   initiatives that address underlying issues such as poverty, mental health and safety. The pilot
   program, as well as the work of the City’s Use of Force Advisory Council, resulted in the launch
   in 2017 of pre-arrest diversion services via referrals by police officers in limited areas. The
   program was expanded to officers citywide in 2020. The program then expanded further in 2021
   to include community referrals submitted to the City’s Department of Customer Service
   (“ATL311”) via the non-emergency services line.
   In 2025, the City and Fulton County opened the Center for Diversion and Services (“CDS”)
   which is managed and operated by an independent operator. The CDS offers 24/7 law enforcement
   drop-off for pre-arrest diversion by the Atlanta Police Department, and other police departments
   within Atlanta and Fulton County, in order to divert individuals away from arrest and jail and
   provide them with care and services including food, medical care and behavioral health screening.
   Now that the CDS is in operation, law enforcement officer referrals for diversion services are
   handled directly through the CDS.
   These efforts have resulted in the current citywide availability of civilian responses to
   resident quality of life concerns submitted to ATL311 by residents, and non-emergency calls
   diverted by the City’s E-911 team to ATL311 to receive a non-traditional emergency service
   response.