City of CharlotteIssuing agency·Charlotte, NC·via the City of Charlotte Contract Opportunities portalWe post new it & software opportunities in North Carolina as agencies publish them. Get them in one email — free, and unsubscribe whenever.
The City is seeking a qualified Managed Service Provider (MSP) to operate as a single point-of-contact and to provide comprehensive IT Service Desk and Deskside Support services for IT incidents and service requests.
Anticipated posting date: 2026-03-31
Insurance Requirements
The City requires the awarded vendor(s) to obtain and maintain the following insurance coverage types:Automobile-For automobile operations liabilityErrors & Omissions / Professional Liability-For negligence or failure to perform in a professional capacityGeneral Liability-For bodily injury or property damage, arising from products, premises, completed work, personal & advertising injuryNetwork Security-Network Security-for breaching of our network securityWorkers Compensation-For lost wages and medical expenses of injured workers
Estimated Total Value
The total project value is anticipated to be:$1,000,000 -4,999,999
Contract Term
The term of the project is anticipated to be:Multi-Year
The MSP will provide 24/7/365 accurate and timely tier 1 technology support and problem resolution to City Employees, fulfill complex and everyday service requests relating to PC, web services, server operations, the enterprise resource system and hardware and software problems and malfunctions, interact and consult with clients to manage client satisfaction, provide guidance, assistance, and follow-up on client inquiries, and assist in the implementation of desktop hardware and software.
Source: City of Charlotte, retrieved via the City of Charlotte Contract Opportunities portal. View the official posting , always confirm requirements and deadlines with the issuing agency.
