City of SacramentoIssuing agency·Sacramento, CA·via the City of Sacramento PlanetBids portalWe post new it & software opportunities in California as agencies publish them. Get them in one email — free, and unsubscribe whenever.
The City of Sacramento is seeking an integration partner to migrate its eight call centers from a Cisco on-premises PCCE environment to AWS, supporting 193 agents and handling approximately 75,000 calls per month. The migration plan must detail steps such as DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity, aiming for a scalable, omni-channel solution that enhances customer service and optimizes interactions across various city departments.
The migration plan must detail steps such as DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity, aiming for a scalable, omni-channel solution that enhances customer service and optimizes interactions across various city departments.
| Company | Contact | Location | Phone |
|---|---|---|---|
| 22nd Century Technologies, Inc | Kulpreet Singh | McLean | 908-765-0004 |
| Ardent Technologies, Inc.DBE, MBE | Vas Appalaneni | Dayton | 937-312-1345 |
| ASIMER TECH LLCMBE | Muhammed Umer | Austin | 979-300-4169 |
| CA Traffic Solution | Gabriel Solis | Sacramento | 916-245-1768 |
| CGI Technologies and Solutions | Megan Panson | Sacramento | 916-830-1129 |
| Concourse Tech Inc. | Thomas Smyth | New York | 706-418-5816 |
| ContactPoint 360 LLC | Vaughn English | Pharr | 415-651-4140 |
| ContendaLBE, MBE, WBE | Lilly Chen | Philadelphia | 347-269-9868 |
| CoreX Group LLC | Brandon Given | Radnor | 603-762-9694 |
| Crayon Software Experts, LLC | Eric Stout | Dallas | 310-600-3480 |
| DMullis Insurance | David Mullis | Columbus | 505-988-6583 |
| Entisys Solutions, Inc. | Lisa Austin | Irvine | 916-705-4523 |
| Estrada Consulting, Inc.MBE, DGS, LBE | Rafael Estrada | Sacramento | 916-633-0853 |
| First Fire Consulting | Robin Roemisch | Grand Junction | 970-445-4704 |
| Floral Park Consulting LLC | Jack Brownes | New York | 820-012-2199 |
| frf | John Smith | San Diego | 619-555-0100 |
| Gartner, Inc. | Bryn Hughes | Sacramento | 415-302-4088 |
| Gigakom | Andrej Komatina | San Diego | 858-769-5408 |
| GovGuide | Connor Fusselman | Arlington | 407-619-6738 |
| Guddge LLCMBE, WBE | John Bonam | Alameda | 678-595-4565 |
| Guided Reach LLC | Tim Gabriel | Carlsbad | 303-249-5156 |
| Hasler Enterprise Solutions LLC | Diana | Irvine | 562-396-1326 |
| Incontact Inc | Peter Kazaryan | Sandy | 559-349-7561 |
| Intratek Computer, Inc. | Kim Wheeler | Irvine | 949-334-4200 |
| Kaygen, Inc.DGS, DBE, MBE, WBE | Rashmi Chaturvedi | Irvine | 949-203-5100 |
| Kyndryl | Jeanie French | new york | 518-424-8261 |
| Kyran Research Associates, Inc. | Ellen Davis | Newport | 401-849-7734 |
| LTIMindtree Limited | Lisa Kaye | Montgomery | 832-296-7550 |
| Maximus US Services, Inc. | Anastasia Navarro | McLean | 703-251-8500 |
| MERP Systems, Inc | Kelly Maloney | Herndon | 703-501-3443 |
| NWN Corporation | Cari Fisher | Rancho Cordova | 916-596-4728 |
| Rattle Tech LLCMBE | Emmanuel Mathew | Altadena | 626-699-8499 |
| Senture LLC | Bobbie Gutierrez | London | 443-799-7615 |
| Sierra Digital Marketing | Hassene Chaabane | Sacramento | 786-223-9424 |
| SimpleSoft Tech IncMBE, WBE, DBE, MICRO, LBE | Neil Crabtree | Sacramento | 916-229-8998 |
| Softratech LLCDGS, MICRO | Ranjit | Folsom | 916-850-3117 |
| Technogen inc. | Lax Chepuri | Chantilly | 703-966-1594 |
| Thomas Swift | Thomas Swfit | Tysons | 202-125-3663 |
| Tiffany Jorge IncDGS | Tiffany | Sacramento | 916-706-0612 |
| traci@revtechllc.comWBE | Traci Curry | Lakewood | 425-528-1233 |
| TTEC Government Solutions | Don Vander Wal | Greenwood Village | 714-231-4144 |
| UCAAS INC.WBE, MBE, LBE | Medy Shahoveissi | Mission Viejo, CA, US | 310-601-1777 |
| Utility Solutions Partners, LLC | Nonna Horton | Washington | 315-524-9181 |
| Valley Contractors Exchange | Elizabeth Carter | Chico | 530-343-1981 |
| Voxai Solutions | Brian Rees | Coppell | 602-373-3602 |
| YoungWilliams | Madison Wallace | Ridgeland | 601-707-4319 |
| Zendesk | Christopher Rocco | San Francisco | 628-345-8340 |
| Zoom | Phi Yim | San Jose | 559-384-0337 |
Source: City of Sacramento (bid 144024), retrieved via the City of Sacramento PlanetBids portal. View the official posting , always confirm requirements and deadlines with the issuing agency.
