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- RFQ GG000078-2,1
Proprietary and Confidential 8/6/2026 9:18 AM
RFQ GG000078-2,1
Title Fairgrounds Ticketing Services Platform
Preview Date Open Date 8/6/2026 9:16 AM
Close Date 8/12/2026 2:00 PM Award Date
Time Zone Central Standard Time
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Submit your response to the following contact.
Company Metropolitan Government of Nashville and Davidson County
Buyer Von Latreace Bell
Location PO Box 196301
Nashville, TN 37219
Davidson
United States
Phone
Fax
E-mail von.bell@nashville.gov
When submitting your response, include the following information.
Your Company Name
Company Site (Optional)
Address
Contact Details
Response Valid Until
(Optional)
This document has important legal consequences. The information contained in this document is proprietary of
Metropolitan Government of Nashville and Davidson County. It shall not be used, reproduced, or disclosed to others
without the express and written consent of Metropolitan Government of Nashville and Davidson County.
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Table of Contents1 Overview.......................................................................................................................................................................41.1 General Information..............................................................................................................................................41.2 Schedule................................................................................................................................................................41.3 Negotiation Controls.............................................................................................................................................41.4 Terms....................................................................................................................................................................41.5 Attachments..........................................................................................................................................................42 Requirements................................................................................................................................................................52.1 Section 1. RFP Solicitation (Selection) Method...................................................................................................52.2 Section 2. Waiver Process.....................................................................................................................................62.3 Section 3. Commodity Codes...............................................................................................................................62.4 Section 4. Multi-Round Solicitation.....................................................................................................................62.5 Section 5. Timeline...............................................................................................................................................72.6 Section 6. Solicitation Objective...........................................................................................................................82.7 Section 7. Scope Summary...................................................................................................................................82.8 Section 8. Scope Details.......................................................................................................................................82.9 Section 9. Equal Business Opportunity (EBO) Program Requirements.............................................................102.10 Section 10. Insurance Requirements.................................................................................................................102.11 Section 11. Standard Solicitation Requirements...............................................................................................112.12 Section 12. Information Security Agreement...................................................................................................172.13 Section 13. Solicitation Acceptance.................................................................................................................182.14 Section 14. Contract Acceptance......................................................................................................................182.15 Section 15. Evaluation Criteria.........................................................................................................................192.16 Section 16. Affidavits.......................................................................................................................................22
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1 Overview
1.1 General Information
Title Fairgrounds Ticketing Services Platform
Amendment Date 8/6/2026 9:16 AM
Amendment Description Amendment #1 will publish
Online Discussion Questions and Responses (1-26)
Revised Cost Spreadsheet (Rev A)
Buyer Von Latreace Bell Outcome Contract Purchase
Agreement
E-Mail von.bell@nashville.gov
1.2 Schedule
Preview Date Open Date 8/6/2026 9:16 AM
Close Date 8/12/2026 2:00 PM Award Date
Time Zone Central Standard Time
1.3 Negotiation Controls
Response Visibility Sealed
1.4 Terms
Agreement Start Date Agreement End Date
Agreement Amount
(USD)
Payment Terms Net 30 Freight Terms SUPPLIER PREPAID
Shipping Method FOB DELIVERY
Negotiation Currency USD (US Dollar)
Price Precision 0
1.5 Attachments
File Name or URL Type Description
IT Environment File
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2 Requirements
*Response is required
Make sure to review the entire solicitation to gain an understanding of all the requirements and expectations
prior to creating and submitting a response.
2.1 Section 1. RFP Solicitation (Selection) Method
1.
Request for Proposal
Pursuant to Metropolitan Code of Laws (M.C.L.) Section 4.12.040, this solicitation document serves as the
written determination of the Purchasing Agent, that the use of competitive sealed bidding is neither
practicable nor advantageous to Metro. Therefore, this solicitation will facilitate the entering into of contract
(s) by the competitive sealed proposals process. The proposal process, flexibility and limitations are
governed by the Code and related Procurement Regulations.
The proposal selection method permits discussions with offerors who submit proposals determined to be
reasonably susceptible of being selected for award. Modifications in proposal content, comparative
judgmental evaluations of the proposals, corrections, and scope adjustments, may occur at the request of
the Purchasing Agent or their designee.
There may be one or more amendments to this solicitation. Solicitation amendments are included as
updates to the original solicitation. It is the offeror's responsibility to remain informed on all solicitation
amendments and submit the solicitation response incorporating all amendments.
Offers to Metro online solicitations are required to be submitted within the iSupplier online environment
unless otherwise stated. Hard copy offers will not be considered except as required by law.
Any response to this solicitation is a formal waiver of any claims of confidentiality regardless of what may be
stated, printed, or implied in the submission and/or attachments submitted. All information is made a Public
Record after an award is made.
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The only official position of Metro is found within this solicitation document including answers provided in
response to questions raised. The online discussion tool within iSupplier is the appropriate tool for all
questions or communications concerning this solicitation.
Metro reserves the right to issue additional rounds as it deems necessary for the purposes of evaluation.
Additional rounds may include, but not be limited to, Offeror interviews.
Metro reserves the right to make multiple awards for a contract if it is deemed in the best interest of Metro.
2.2 Section 2. Waiver Process
1. Pursuant to Metropolitan Code of Laws (M.C.L.) Section 4.48.115 (Conflicts with Previous Metro Projects),
Non-Metro employees who provide services to the metropolitan government regarding the feasibility, cost,
design, implementation, or legislative adoption of a particular matter are prohibited from subsequent
participation in the procurement process or resultant contract(s) related to that particular matter.
Any offeror who may meet the standard of MCL 4.48.115 must disclose this potential conflict to the buyer
prior to the solicitation's deadline for questions. This disclosure must include reference to the offeror's prior
work on the particular matter, including the specific project and prospective offerors' participation, and the
timeframe services were rendered. If the offeror is requesting a waiver from MCL 4.48.115 this must be
explicitly stated in the disclosure.
Requests for a waiver will be reviewed by the Procurement Standards Board with final decisions published
in the news items section of purchasing.nashville.gov
2.3 Section 3. Commodity Codes
1. This solicitation is being published under the following UNSPSC (United Nations Standard Products and Services
Code) Commodity Codes:
Software Maintenance And Support: 81112200
• Computer Services: 81110000
• Market Research: 80141500
• Tickets Or Ticket Rolls: 14111801
• Business Function Specific Software: 43231500
• Computer Software: 43230000
2.4 Section 4. Multi-Round Solicitation
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1.
Solicitation Rounds
This is a multi-round solicitation that will consist of at least two (2) rounds. Metro reserves the right for additional
rounds if deemed necessary.
Round 1
Round 1 consists of Qualifications & Experience and Methodology and Approach for 100 Points. Offerors evaluated as
qualified from Round 1 will be invited to the next round.
Round 2
Round 2 consists of Cost and Demonstrations for a total of 100 Points.
.
Points from Round 1, and 2 be added together to determine who receives the max points.
2.5 Section 5. Timeline
1.
The following is the general, unofficial anticipated timeline for this solicitation. These dates represent a good
faith effort, accurate at the time of publication. They are non-binding and subject to change. They are for
informational purposes only and subsidiary to official dates/times contained elsewhere in the solicitation:
• 06/10/2026 - Solicitation Opens Round 1
• 06/16/2026 - Pre-Offer Meeting: 06/16/2026
• 06/17/2026 - Amendment #1 Published with Pre-Offer PowerPoint and Attendee List
• 06/18/2026 - Deadline to Submit Questions in iSupplier
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• 06/23/2026 - Amendment #2 Published with Response to Online Discussion Questions
• 06/29/2026 - Solicitation Closes
• 06/29/2026 - Responsive Offers Provided to Evaluation Committee
• 07/08/2026 - Evaluation Committee Meeting
• 07/27/2026 - Solicitation Opens Round 2
• 07/29/2026 - Deadline to Submit Questions in iSupplier
• 07/30/2026 - Amendment #2 Published with Response to Online Discussion Questions
• 08/04/2026 - Demonstrations 08/04/26-08/11/2026
• 08/12/2026 - Solicitation Closes
• 08/12/2026 - Responsive Offers Provided to Evaluation Committee
• 08/18/2026 - Evaluation Committee Meeting
• 08/24/2026 - Intent to Award Issued
• 09/01/2026 - Protest Period Ends & Deadline for Awarded Supplier to Provide Outstanding
Documents
• 09/02/2026 - Contract Sent to Awarded Supplier for Review
• 09/14/2026 - Contract Routes for Signature
• 09/28/2026 - Sourcing Process Complete
2.6 Section 6. Solicitation Objective
1. The objective of this solicitation is to enter into a metro contract.
2.7 Section 7. Scope Summary
1. The Metropolitan Government of Nashville and Davidson County (Metro) is soliciting
proposals for professional electronic ticketing services for Nashville Fairgrounds Events.
2.8 Section 8. Scope Details
1.
Contractor Requirements
Contractor shall provide electronic ticketing services that includes but not limited to the
following:
• Tickets
• Electronic Ticket Equipment & Shipping
• Training
• Technical Support and Help Desk Services
• Ticket Sales Data
• Ticket Sales Handling & Processing
• Ticket Sale Installation & Implementation
• Ticket Equipment Maintenance & Repair
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Contractor shall provide an electronic ticketing platform with capabilities to manage
multiple-on sale dates, extremely high-volume sales, pre-sales with discount codes or
passwords, minor or major system interruptions, mobile tickets, subscription ticket sales,
etc.
Contractor shall provide a ticketing platform that can generate standardized reports,
customizable reports, event specific reports, financial reports, of ticket sales etc.
Contractor shall provide electronic ticketing platform with scanning and authentication
capabilities.
Contractor shall provide electronic ticketing platform with printing, reprinting, batch
printing, hold/held seats, payments or quick sales and ticket options.
Contractor shall provide electronic ticketing platform with securities for anti-hacker and
antivirus programs used, and how purchasers' credit or debit card information protection.
Contractor shall provide ticketing platform that addresses challenges associated with
"bots" purchasing large number of tickets and management of chargeback requests.
Contractor shall provide all electronic ticketing platform equipment that includes ticketing
software, tickets, hardware, printers and printer type) printer paper, laptops, iPads, ticket
scanning equipment.
Contractor shall provide ticket platform equipment capable of operating in outdoor event
environments, including within tents, shade structures or ticket booths/huts, without
requiring climate-controlled indoor facilities.
Contactor shall provide electronic ticketing platform equipment that is ethernet, Wi-Fi
based and/or battery powered. (please include battery life).
Contractor shall display processing or service fees as separate charge on receipts.
Contractor shall adhere to T.C. A. 8-21-107 for any transactions performed under this
contract.
Contractor shall include all equipment costs in per ticket pricing on cost spreadsheet.
Ticketing Platform Requirements (must meet current website requirements listed below)
• Search engine should be optimized.
• Support multiple languages using translator capabilities.
• Integration with social media sites such as Facebook and Twitter.
• Adheres to brand guidelines, values, beliefs and resonates with our target
audience.
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• Optimize site speed to fall within industry standards or better.
• Optimize for Google analytics and other website visitor capture software to
maximize data in sights on the backend.
• Integration with popular email marketing tools.
• Ability for site visitors to share individual events on social media.
• Unlimited email and live chat support.
• Compatible with the following browsers: Edge, Firefox, Chrome, and Safari.
All data collected within this application is considered to be property of Metro Nashville, Government and may not be
used by the vendor without written consent from Metro government. Vendors are not permitted to access/sell user's
private information. Provide an acknowledgement of your understanding of this requirement.
2.9 Section 9. Equal Business Opportunity (EBO) Program Requirements
1. EQUAL BUSINESS OPPORTUNITY (EBO) GOAL
2. Pursuant to the Metro Code of Laws Section 4.46.060 B, no Equal Business Opportunity Program
Goal is established for this solicitation.
2.10 Section 10. Insurance Requirements
1.
Insurance Requirements
Any offeror receiving an intent to award letter shall be required to provide a Certificate of
Insurance within seven (7) calendar days of receiving the notification in order to proceed
with award and execution of a contract.
The Description section must read as follows: Metropolitan Government of Nashville
and Davidson County, its officials, officers, employees, and volunteers are named
as additional insureds per general liability additional insured endorsement and
automobile liability additional insured endorsement.
In the Certificate Holder section it must read as follows: Purchasing Agent, Metropolitan
Government of Nashville and Davidson County, Metro Courthouse, Nashville, TN
37201.
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The following insurance(s) shall be required:
2.
• General Liability Insurance in the amount of one million ($1,000,000.00) dollars per occurrence and in
the amount of two million ($2,000,000) in the aggregate.
3.
• Automobile Liability Insurance in the amount of one million ($1,000,000.00) dollars
combined single limit.
4.
• Worker's Compensation Insurance with statutory limits required by the State of Tennessee
or other applicable laws and Employer's Liability Insurance with limits of no less than one
hundred thousand ($100,000.00) dollars, as required by the laws of Tennessee.
5.
• Professional Liability Insurance in the amount of one million ($1,000,000.00) dollars per
occurrence and in the amount of two million ($2,000,000) in the aggregate.
6.
• Cyber Liability Insurance in the amount of four million ($4,000,000.00) dollars in the
aggregate dollars.
7.
• Technological Errors and Omissions Liability Insurance in the amount of one million
($1,000,000.00) dollars per occurrence and in the amount of two million ($2,000,000) in the
aggregate.
2.11 Section 11. Standard Solicitation Requirements
1.
Inquiries
All inquiries must be submitted by Tuesday July 28, 2026, 2:00 PM Central Time using the
online discussions feature of the iSupplier system. Questions will be answered formally via
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Amendment to the solicitation soon after the deadline for submitting questions. Offerors must
clearly understand that the only official answer or position of Metro will be the one stated in
writing by Division of Procurement staff.
You may contact Von L Bell, 615-862-6463, and von.bell@nashville.gov with questions
regarding iSupplier or you may email iSupplier@nashville.gov (make sure to include your W-9 in
email to iSupplier Team). All offerors are encouraged to sign in to the iSupplier system as soon as
possible to view the solicitation and ensure all login information is correct.
Finally, please have your offer loaded in the iSupplier system well in advance of the deadline for
submission of offers to avoid any last minute functionality issues. While Metro makes every
attempt to assist suppliers with entering their offers, there is not sufficient time to trouble shoot
functionality issues within one hour of the deadline for submission of offers.
Attachments:
File Name or URL Type Description
Online Discussion
Questions Ro
File Amendment #1 Round 2
Online Discussion
Questions.pd
File Question 2-27 Responses
Online Discussion
Questions.pd
File Questions 1 and Response
2.
Accurate Information
Failure to provide complete and accurate information in an offer to this solicitation may
result in your offer being deemed nonresponsive. Metro may institute debarment
proceedings against the offeror and/or terminate any contract or purchase order that has
been awarded based on inaccurate information.
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Extraneous Information
Offers should be brief and concise. Information provided beyond the requirements described in
this solicitation may be considered extraneous and as a result discarded.
Minor Irregularities
Metro reserves the right to waive minor irregularities in offers, provided that such action is
METRO_GGIssuing agency·Tennessee·via a public procurement portal