Office Of The ControllerIssuing agency·Kentucky·via a public procurement portalContact Center as a Service RFP
Category: IT. Type: Request for Proposals (RFP). Agency: Office Of The Controller. Documents: Attachment B - Cost Proposal Form RFP 2700000097.xlsx; Attachment C - Annual Affidavit and Other Affidavits- RFP 758 2700000097.pdf; Attachment D - Vendors Question Form- RFP 758 2700000097.xlsx; Attachment E - Personal Information RFP 758 27000000097.pdf; Attachment G - Functionality Matrix RFP 758 2700000097.xlsx; Attachment H - Contact Center and Service Deliverables RFP 758 27000000097.docx; Attachment I - Service Level Agreement RFP 758 27000000097.docx; Attachment J - Business Associate Agreement RFP 758 27000000097.docx; Attachment K - CHFS Standard Terms and Conditions RFP 758 27000000097.docx; Attachment L - Current Contact Center Operations Overview RFP 758 27000000097.docx; Attachment A-Terms and Conditions RFP 758 27000000097.pdf; Attachment F - Mandatory Requirements Checklist RFP 758 2700000097.xlsx; Final_RFP_758_2700000097_1_SO_FORM.PDF — Assembled pdf file for document [RFP,758,2700000097,1] - Solicitation Printer
The vendor will provide a HIPAA-compliant cloud CCaaS platform including IVR, VoIP telephony, multi-channel automatic call distribution, contact management/CRM, call and screen recording, workforce management, reporting and analytics, migrate toll-free and direct numbers, IVRs, self-service integrations, voice-signature integration, campaigns and five years of historical data, complete nine implementation milestones from planning through go-live, then provide system maintenance, help desk, disaster recovery with 60-minute recovery time and 20-minute recovery point objectives, training and ongoing operation of Tier 1 and Tier 2 contact centers via managed services, managed staffing and augmented staffing.
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Most Kentucky work asks for the two below, and the solicitation documents are where it’s stated. One prequalification covers both — on this bid and the next.
A surety’s written statement that it expects to bond you up to a stated amount, subject to final underwriting. It’s what an agency asks to see before they take your bid seriously.
Source: Office Of The Controller (solicitation RFP-758-2700000097-1), retrieved via a public procurement portal. View the official posting, and always confirm requirements and deadlines with the issuing agency.
